Kencher - Rug

Free NJ Standard Delivery

Direct Furniture USA offers FREE Standard Delivery on all products throughout New Jersey, with no minimum purchase required.

Standard Delivery Includes:

• Free delivery to all New Jersey addresses.
• Entryway delivery for furniture transported by our delivery team.
• Furniture placed just inside the first safe and accessible ground-floor entrance.
• For apartments and condominiums, delivery to the accessible building entrance or lobby, unless otherwise arranged.

Smaller items shipped through parcel carriers are delivered to the designated delivery location according to the carrier's standard procedures.

Standard Delivery Does Not Include:

• Furniture assembly or installation.
• In-room placement beyond the designated entryway.
• Unpacking or packaging removal.
• Furniture setup or positioning.
• Stair carries or removal of existing furniture.

Free NJ White-Glove Delivery

Select furniture products qualify for FREE NJ White-Glove Delivery, which includes:

• Delivery to an accessible room of your choice.
• Professional furniture assembly, when applicable.
• Furniture setup and positioning.
• Removal of ordinary packaging materials.

Products qualifying for this complimentary service are clearly identified with the Free NJ White-Glove Delivery badge on their product pages.

Both delivery services are completely free throughout New Jersey. The level of service included with each product is identified on its product page.

For complete information, please review our Shipping & Local Delivery Policy.

30-Day Returns

We accept authorized returns of eligible merchandise within 30 calendar days of delivery.

Returned products must generally be unused, in resalable condition, and include all applicable components and accessories. Certain merchandise is excluded from buyer's-remorse returns.

Free Authorized Return Shipping or Pickup

Eligible returns include complimentary authorized return shipping or pickup within our service area. All returns require prior approval, and Direct Furniture USA will coordinate the return process.

20% Restocking Fee

Buyer’s-remorse returns are subject to a 20% restocking fee, calculated on the amount paid for the returned merchandise before sales tax. Free authorized return transportation does not waive this fee.

The restocking fee does not apply when we verify that merchandise was delivered materially damaged, materially defective, or incorrect.

How to Request a Return

Contact Direct Furniture USA within 30 days of delivery to request return authorization. Please provide your order number and relevant product information.

Certain products, including items specifically identified as final sale or nonreturnable, may have additional restrictions.

For complete eligibility requirements, exclusions, refunds, and damage claims, please review our Refund Policy.