How Furniture Delivery Works in NJ | Direct Furniture USA

How Furniture Delivery Works

At Direct Furniture USA, buying furniture online comes with a local delivery advantage.

Every order throughout New Jersey includes FREE Standard Delivery, with no minimum purchase required. Select furniture products also receive complimentary White-Glove Delivery with in-home placement, standard assembly when applicable, setup, and packaging removal.

Here is what you can expect from the moment you place your order to the completion of your delivery.

Step 1: Choose Your Furniture and Delivery Service

Shop our online furniture collections and select the products that best suit your home.

Every product includes Free NJ Standard Delivery. If a product qualifies for our enhanced White-Glove service, it will be clearly identified on the product page.

Look for these product messages:

FREE NJ STANDARD DELIVERY

Included on every order throughout New Jersey.

FREE NJ WHITE-GLOVE DELIVERY INCLUDED

Complimentary enhanced delivery and setup on designated eligible furniture.

Both delivery levels are free. White-Glove eligibility is determined by the individual product, not simply its price or size.

Step 2: Place Your Order Securely

Complete your purchase through our secure online checkout.

Our standard checkout is configured for New Jersey delivery addresses. Free NJ Delivery is provided at no additional charge.

After placing your order, you will receive an order confirmation with your purchase details.

The checkout shipping method may be labeled "Free NJ Delivery Sitewide." This confirms that ordinary delivery is free; the product-page delivery classification determines whether a particular item includes White-Glove service.

Step 3: We Confirm and Prepare Your Order

Our fulfillment team begins coordinating your purchase.

Depending on the merchandise, preparation may involve manufacturer inventory verification, warehouse processing, product allocation, inspection, transportation arrangements, and transfer to a regional delivery location.

Our current standard estimate for applicable in-stock merchandise is 12–18 business days, including approximately 6–8 business days of handling and 6–10 business days of transit.

Some items may have different estimated delivery periods based on their availability or fulfillment requirements.

We will communicate material delays and available options if your order cannot be fulfilled within the applicable promised delivery period.

Step 4: We Coordinate Your Delivery

Once your furniture is ready for local delivery, Direct Furniture USA or an authorized delivery provider will contact you when an appointment is required.

Please provide an accurate delivery address, telephone number, and email address.

For scheduled furniture deliveries, we will coordinate an available delivery date or appointment window.

Smaller products shipped through parcel carriers may arrive through standard carrier delivery without a scheduled appointment.

Orders containing multiple products may arrive separately or through different delivery methods.

Step 5: Prepare for Your Delivery

Before your scheduled furniture delivery:

Confirm that the delivery address and contact details are correct.
Measure doorways, hallways, stairways, and elevators where relevant.
Clear the required delivery path.
Secure pets and remove fragile items.
Arrange any building access, loading-dock, or elevator reservations.
Ensure an authorized adult is available to receive a scheduled furniture delivery.
Tell us about any unusual access restrictions before the delivery date.

If your order includes White-Glove Delivery, please also clear sufficient space in the intended room for placement and assembly.

Our delivery personnel must be able to complete the applicable service safely.

Step 6: Your Furniture Arrives

The final delivery process depends on the service included with each product.

Option A: Free NJ Standard Delivery

For furniture delivered by our team or an authorized furniture delivery provider, the merchandise is unloaded and placed at the first safe, accessible ground-floor entryway of your residence or building.

This may be an exterior entrance, accessible lobby, or designated ground-floor receiving area.

Standard Delivery does not include:

Carrying furniture into interior rooms.
Carrying furniture upstairs.
Unpacking.
Assembly or installation.
Furniture setup.
Packaging removal.

For items shipped by parcel carriers, delivery follows the carrier's established drop-off procedures.

Option B: Free NJ White-Glove Delivery

For products specifically designated as White-Glove eligible, the delivery team provides an enhanced service that generally includes:

In-Home Delivery

Your furniture is brought into a safe, accessible room of your choice.

Unpacking

The team removes ordinary transportation packaging as required for setup.

Standard Assembly

Manufacturer-required basic furniture assembly is completed when applicable.

Placement and Setup

Furniture is positioned in the selected room and prepared for its intended use.

Packaging Removal

Ordinary packaging materials generated during delivery are removed.

Furniture delivered fully assembled does not require additional assembly.

White-Glove Delivery does not ordinarily include permanent wall anchoring, electrical or plumbing work, structural changes, specialized installation, or removal of existing furniture.

Please contact us beforehand if your property or product requires special accommodations.

Step 7: Inspect Your Furniture

We encourage you to inspect your furniture when it arrives.

Check that the merchandise matches your order and examine it for visible damage, missing components, or other concerns.

For White-Glove deliveries, also review the completed assembly and placement when applicable.

If you notice visible damage or an incorrect item, notify the delivery team immediately and have the issue documented when possible.

For parcel deliveries, inspect the merchandise promptly after receipt.

If you discover concealed damage or a product defect, contact our Customer Care team as soon as reasonably possible. Reporting recommendations do not reduce your applicable warranty or consumer rights.

Step 8: Enjoy Your New Furniture

With White-Glove eligible furniture, your purchase arrives with the included setup services completed, subject to the product's assembly requirements and applicable service limitations.

With Standard Delivery, your furniture or merchandise arrives at the designated entryway or carrier delivery location, ready for you to move, unpack, or assemble as needed.

Whichever service applies, ordinary delivery is complimentary throughout New Jersey.

Need to Change or Return an Order?

Eligible orders may be cancelled without a cancellation fee within 72 consecutive hours after purchase under our Order Cancellations Policy.

Eligible merchandise may be returned within 30 calendar days after delivery. Standard authorized return transportation is free, while a 20% restocking fee applies to qualifying buyer's-remorse returns.

Please review our complete Refund Policy for eligibility, exclusions, and procedures.